Frequently Asked Questions
Everything you need to know about shopping and shipping with Zop.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.
What are the available payment options?
We accept a wide range of payment methods, including Credit/Debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
What is the return and exchange policy?
We offer a 7-day return and exchange policy for most items. The product must be unused, in its original packaging, and with all tags intact to be eligible for a refund.
How long does delivery take?
Standard delivery typically takes 3-5 business days depending on your location. Express shipping options are available at checkout for faster delivery in select cities.
Are there any shipping charges?
We offer free shipping on all orders above a certain value. For orders below that threshold, a nominal shipping fee is applied and will be visible during the checkout process.
Can I cancel my order?
You can cancel your order at any time before it has been dispatched. Once the order is out for delivery, cancellations are no longer possible, but you may refuse the package at the doorstep.