Returns & Exchanges
At Zop by Shiprocket, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, you can return or exchange eligible items within 15 days of delivery.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Inspection
Ensure the items are in their original condition, unused, and with all tags intact to qualify for a successful return processing.
Schedule Pickup
Once your request is approved, our logistics partner will visit your location to collect the package at a scheduled time.
Refund Processing
After the returned item reaches our warehouse and passes quality checks, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing